Quickly find answers about shipping, returns, your orders, and much more - all the way from southern France. And if you still have a question, feel free to email us at: boutonvibe@gmail.com
I did not receive a confirmation email
First, check your spam folder. If the email is not there, contact us using the address you used when paying, and we will resend your confirmation
Can I modify my order?
If your order has not been shipped yet, we may be able to modify it. Contact us quickly with your order number and the desired changes!
Is my information secure?
Absolutely! We use industry-standard SSL encryption and never store your complete payment details. All payments are processed through secure providers.
What payment methods?
PayPal, CB, Visa, Mastercard, Apple Pay, SHOP ....
Return policy
Our goal is for every customer to be completely satisfied with their purchase. If that is not the case, please let us know and we will do our best to find a solution with you.
Delivery
We are working quickly to send your order as soon as possible. Once your order has shipped, you will receive an email with additional information. Delivery times vary depending on your location.
Fabrication
Our products are made locally and internationally. We carefully select our manufacturing partners to ensure high-quality products at a fair price.
Refund
Once we receive your return, we will process your refund within 5 to 7 business days. The refund will be issued to your original payment method.
You are responsible for the shipping costs when returning your item(s). The exact cost varies depending on your location and the carrier you choose. As a guide, return shipping costs generally range from €5 to €15 within the EU, and €15 to €40 internationally. We will refund the price of the button covers once the return has been approved, but not the original shipping costs paid.
How do returns work?
Exchanges are possible if the item is unused.
Sale items can be returned, but not exchanged. Returns must be made within 14 days of purchase.
When will I receive my order?
We are working quickly to send your order as soon as possible. Once your order has shipped, you will receive an email with additional information. Delivery times vary depending on your location.
Where should I send my return?
For a smooth process, use our contact portal. It is available for most EU countries.
If your country is not listed, or if the portal’s shipping rates seem too high, you can of course arrange the shipment yourself. In that case, contact our support team to get the correct return address and instructions for creating your return manually.
How do they clip on?
Each set attaches to your shirt buttons in seconds - no sewing required. They are designed to fit standard shirt buttons perfectly and elegantly.
Can I mix the button covers?
Absolutely! That’s the whole idea behind French Button. Mix and match the different designs to create your own unique style.
How are they made?
Our cufflinks are made with high-quality materials such as stainless steel, brass and enamel, copper, and zinc. Each piece is designed with love & inspected in France with meticulous attention to detail and durability.
